If most of you read my Sony story then you'll know that i have a new Digital Camera. I am still trying to figure out the settings but over all this has been a pleasant experience. I have only had it for a day now and have already pumped out a few Christmas cards and a few photos :)

I love how the camera is smaller in size but packs a huge punch. The photo resolution is 2x what I had with my old camera and the mp is 10.1 which is almost 2x better than my old camera. So here are a few examples of what I have been able to do thus far. Mind you I've only had it for a day so I can't wait to get out there and do some more shooting :)

Happy Holidays Everyone :)

If you'd like to purchase any of the cards you see here please email me at

serenity.fhogotraphy@gmail.com

After 1 1/2 years with my Sony I sadly had to put her down. While out with my fiance we brought the camera along to take some photos of our new puppy that we'll be getting on the 31st. While I was shooting I looked down and noticed. 'My shutter buttons gone!' Lucklily enough it was right by my foot but what I didn't realize is that there was a spring attached to it. So I put the button back on and it worked for the remaining photos.

It was a disappointment because I knew I'd have to either get it fixed or say bye bye. First things first is I checked out my warranty. Bingo I bought a 2 year warranty and still was under it. First thing I thought was *Thank gosh!* second thing I thought was *Oh NO I leave for the holidays in 3 days!*

I called up Staples and spoke with the Technology department. After much stress and argument I was told that my camera would not be covered because it was physical damage.. Physical damage to something that just popped off. Right... I was beginning to think what in gods name is a warrenty for any more. Why spend that extra 60$ if nothing is done to get it fixed.

So I decided to call the store in Ontario that I bought it from. I was greeted with holiday cheer and this time my talk with the representative was a pleasant experience. He explained to me what I should do (this other guy couldn't give me the time of day) then he said it should be covered under the warranty. So I had one that said Yes and one that said NO. Time to hit phase three, the internet and find out if this was an existing problem with the DSC-H2 and possibly older or newer models. Bingo I just typed in DSC-H2 Button problems. And I had a ton of hits on the shutter button falling off.

I did some reading up and was finding this to be a trend that was noticed in the H1,2 and 5 model. So needless to say I didn't think it was a user error more of a manufacturing error.

I didn't find it fair that I rip into a Staples employee about a product that they stock. Rather I thought why not go to the source. So I thought I'll call Sony Canada to see what can be done and notify them of this problem since they didn't have it on their site. Easy task right? WRONG. I had a heck of a time finding the USA number let alone the Canadian number for customer service. So I ended up calling the States number to ask for the Canadian number.

So on went my search for a cure to my sick camera. I spoke with a female representative. And let me warn all you sony product holders if you ever have anything wrong with your products do not expect great customer service. I spoke with the lady and told her about my findings including that this was a known issue with many of the camera holders. To my surprise she said "Well your reading that on forums. That doesn't count". That doesn't count! You have people with your product with the same problem and your telling me it doesn't count. Then I think well no wonder why you don't know because people only end up calling the places they bought the unit from in my case Staples and don't bother to go a step further. So of course your company wouldn't hear about it because your not getting the calls about it. She proceeded to tell me they would view it as physical damage and that it was a user error not a manufacturing error.

Here I'm thinking. 'wow there's a special way to press a shutter button now? User error you need press the button to get it to work.' I had no damage done to the shutter button to indicate any kind of physical damage or even user error since the button and the prong were intact and unharmed in any way.

I would like to say to anyone with this particular model of camera either the H1,H2 or H5 that you call sony immediately if you have experienced the same problem as I have. The lady said because there haven't been enough complaints about this issue there won't be an advisory put out.

I ended up going to Staples to find out if indeed something could be done. The technician looked it over and wow.. there was no physical damage done to either the body of the camera or the shutter button. In the end my 2 year warranty with Staples puled through. They ended up buying me out and I bought an entirely new camera. However I learned my lesson. I steered clear of the Sony and went for Kodak. Can't beat that.

What I am going to do is still write a formal report and send it in to Sony. Along with a ton of forum people saying they had the same problem and why this hasn't been addressed. Just because I got the problem fixed by staples doesn't mean that some other poor consumer is strapped with having to buy another camera after spending close to 300 on their old one.

I will warn ANY sony Camera users that the button is not cased within the housing of the camera like most brands do. I was curious and I took a look at their new Cybershot the H10 and whod have thunk they have the same button set up as the H2. The only thing keeping it in is a spring and the button itself. Be very weary about this and if you have any problems please do what I'm doing to get them to change their shutter buttons changed. Remember no shutter button = no pictures. By the time we brought the camera to staples the camera wouldn't take photos.

The staples guy told me for every 100 people with this problem only 1 person is heard. So one voice accounts for 100 people. Please don't hesitate to call or to send in your formal complaints with them just because the customer service department says no doesn't mean that this information is being shared with the higher ups. I would hate to see someone in my situation not end up as lucky as I was and end up being without a camera.

Best of luck to you all.

Amanda